Review Time
Shocking! Waited almost a month for items, no tracking and no help for weeks. Then when it did arrive 2 items were missing, the outside packaged horribly and smashed open box, inside were 2 broken/damaged items, 1 wrong item and the packaging was ripped and stickers hanging off and just generally an absolute mess. Would not order again
Shocking! Waited almost a month for items, no tracking and no help for weeks. Then when it did arrive 2 items were missing, the outside packaged horribly and smashed open box, inside were 2 broken/damaged items, 1 wrong item and the packaging was ripped and stickers hanging off and just generally an absolute mess. Would not order again
Ordered over £300 worth of products from this company on the 6th of December ready for Christmas for my wife parcel turned up on Christmas eve half of the contents was missing and half of what turned up was wrong I've emailed them multiple times with no reply. I'm currently taking this further, they don't even seem to care that this is going further than a bad review! Don't waste your money here this company has definitely gone down hill bad
You are probably reading this after a problem too, as that's what's happened here. My partner has ordered me products from this company for my birthday for years. I'm not talking a few quid here and there, multiple £100 orders. He ordered on the 2nd of December with plenty of time to reach me before my Christmas period birthday. The seller dropped it at a parcel drop off on the 22nd December. They then blamed both royal mail and my husband for not selecting a faster postage. He ordered with WEEKS to go and the earliest he has ever ordered. What's worse is that emails were ignored, and he ended up having to raise a PayPal case to get the money back after we rejected the delivery (which arrived in a beaten up old DHL box)This company used to be absolutely fantastic, they have amazing Etsy reviews. I don't know what's happened, as any good seller would have a better postal system than dumping it at a local shops parcel drop off. They used to have beautiful wrapping and packing and not using old dogeared DHL boxes which have gone through a few deliveries. I don't know what's happened other than the sellers cup of care is clearly empty.Hexbomb, if you are reading this, you get to manage your stock, your website and your orders. You can also decide if you want to quit the business.Honestly dreadful experience. If you can't get a response from them, raise it with PayPal or your bank.
EDIT....ORDER NEVER TURNED UP!! NO HELP FROM THE COMPANY AT ALL TO RESOLVE THE ISSUE, NO OFFER THE RESEND THE ORDER SO I REQUESTED A CHARGE BACK FROM MY BANK. WILL NEVER EVER ORDER FROM THIS COMPANY AGAIN.Literally zero correspondence from this company!! Ive ordered a gift for my daughter on the 14th Dec, they took my money and sent me an email on the 16th with the Royal mail tracking for a 48hr delivery...I've received nothing, no change to the tracking and no parcel so thanks to you my daughters minus her gift and im down nearly £40. I have messaged you on numerous platforms and sent emails with no response or acknowledgement whatsoever. I will never be ordering from you again.
I placed an order for my son who has sensory issues but loves the smell of petrichor so I thought their shower gel would be ideal but I placed order on 4th November and they took my payment by the 5th and the Royal Mail website showed that they were waiting for Hexbomb to pass the goods to them, days later and it stayed the same and yes, I did use the tracking number provided and (Royal Mail did have a tech issue at one point) nothing changed. I emailed the company with order number and details and no response. I tried again and the proprietor said via email that they were very busy but would look into it when they attended work on the Monday.....Monday came, no response, I contacted again and after a few days silence I tried again and they suggested that I use the Royal Mail tracking number and app and they would also do the same. The process has remained unchanged since 5th November. I tried to contact again but...this time my emails mysteriously bounces back to me with a blurb about company refusing to accept my emails! Myself and my 2 sons are in on autistic spectrum and have other health issues and we have very little cash floating about - my son has been let down and I have been taken for a ride for approximately £35 which we cannot afford and to top it all I now have to go through hassle of finding another Xmas present (for Master Super-Picky) and mysteriously manage to find a money tree (perhaps Hexbomb have to one in their stores)
Been ordering for years for friends and family birthday and Christmas presents, ordered for Christmas on the 27/11/25 and didn't receive it til roughly 3 weeks later, which was already ridiculous length of time to arrive, but put it down to maybe they were short staffed, overwhelmed with Christmas orders and such, but it arrived it a broken up box that had been taped over and over again to just barely hold together, like they had no actual postal boxes to ship and just used anything that was sitting im their warehouse.To then find that inside, the contents even worse:1. The quality of products have dropped off, no where near as good as they used to be2. One of the products seemed to of melted and leak onto everything, leaving a sticky residue onto everything.3. I bought as a mystery box of 6 items, and only received 5:-One bath bomb-One wax melt-One body spray-One duck-One sticky tin with no product left only residueWas blown away how bad this order has been compared to others from the same company, thinking I would give them a chance to correct it, ive emailed three times now, contacted their live chat on their website and have had no response, just completely ignored.Will not be shopping with hexbomb anymore and will take my business elsewhere as they clearly no longer care for their products, reputation or customers.If anyone is looking for a alternative website I would recommend coal harbor, I order quickly after hexbomb disaster turned up and received coal harbor promptly and exceeded expectations.
I ordered one product on Etsy. I was informed that due to a mix up another customer's parcel had been delivered to my address. I was not even home or had opened the parcel when i was advised of this (how strange ????) The shop owner bombarded me (harassed) with unpleasant messages for 2 days. I am mentally drained. This individual was only concerned about me returning the parcel to Ireland, thinking I would do so at my own cost and not even providing me with a solution for my paid order(hahaha). I refused and suggested no return label no return. I got so sick of their endless messages that I returned the said parcel with the label on my own spare time, bearing in mind I've been spoken to like i am a criminal, have done something wrong and being reminded that my order is of a lesser value and obviously i am not that important. She rushed into cancelling my order the minute she saw that the other customer parcel was returned, so I can't open a case or leave negative feedback to share with customers the way this so called business operates. Waste of time, feeling totally insulted, robbe off my money, intimidated, I received no product and I am yet to see a refund. Shocking.
Do Not buy gift box/mystery box, Great idea for clueless boyfriends to give as gifts (valentine's for me) but exicuted very poorly. I ended up with a box full of broken bits and bobs, a sickly smelling sugar soap leaking all over and disappointingly only 1 decent Hex bomb. Not worth the £30-£40 that it cost. I usually love my Hex bombs so I was very disappointed with my box full of what looked like defected goods that they couldn't sell. My 7 item box contained: 1 hex bomb & 1 bag of broken crumbs with a hex bomb sticker on (both same smell), 1 bottle of oil (not sure if it's for bath or oil burner, label does not say) 1 tiny pot of sugar scrub which was leaking badly, 1 pack of 3 wax melts, a sticker, a card and a home made cookie. Oh and lots of tiny heart shaped confetti. Shocking when you calculate you are paying around £5 per item. It was packed well, but honestly what was the point of wrapping broken items in bubble wrap? Boyfriend could have bought me 6 or 7 really good hex bombs separately for the same price. Shame on you, you should be selling your broken bits off cheap not throwing them in gift boxes and over charging to get your money's worth.
My favorite bath bombs at the moment, finding them better than Lush. Love that they're handmade, you can see the effort that's gone into them with the unique designs, some have little soaps on top that are so cute. The scents are amazing too, strong but not overpowering.If anyone is finding it too costly to use bath bombs - their powder tubs are ideal, mine lasted for about 10 baths. I've had two big orders now and they were packaged pretty well, shipping took about 4 days. Highly recommend at least trying once.
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Hexbomb ltd is located in 5 donegall st Belfast City Centre, n.ireland. we specialise in handmade gothic/alternative bath and shower products and...
