I placed an order for my son who has sensory issues but loves the smell of petrichor so I thought their shower gel would be ideal but I placed order on 4th November and they took my payment by the 5th and the Royal Mail website showed that they were waiting for Hexbomb to pass the goods to them, days later and it stayed the same and yes, I did use the tracking number provided and (Royal Mail did have a tech issue at one point) nothing changed. I emailed the company with order number and details and no response. I tried again and the proprietor said via email that they were very busy but would look into it when they attended work on the Monday.....Monday came, no response, I contacted again and after a few days silence I tried again and they suggested that I use the Royal Mail tracking number and app and they would also do the same. The process has remained unchanged since 5th November. I tried to contact again but...this time my emails mysteriously bounces back to me with a blurb about company refusing to accept my emails! Myself and my 2 sons are in on autistic spectrum and have other health issues and we have very little cash floating about - my son has been let down and I have been taken for a ride for approximately £35 which we cannot afford and to top it all I now have to go through hassle of finding another Xmas present (for Master Super-Picky) and mysteriously manage to find a money tree (perhaps Hexbomb have to one in their stores)
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Hexbomb ltd is located in 5 donegall st Belfast City Centre, n.ireland. we specialise in handmade gothic/alternative bath and shower products and...
