I ordered one product on Etsy. I was informed that due to a mix up another customer's parcel had been delivered to my address. I was not even home or had opened the parcel when i was advised of this (how strange ????) The shop owner bombarded me (harassed) with unpleasant messages for 2 days. I am mentally drained. This individual was only concerned about me returning the parcel to Ireland, thinking I would do so at my own cost and not even providing me with a solution for my paid order(hahaha). I refused and suggested no return label no return. I got so sick of their endless messages that I returned the said parcel with the label on my own spare time, bearing in mind I've been spoken to like i am a criminal, have done something wrong and being reminded that my order is of a lesser value and obviously i am not that important. She rushed into cancelling my order the minute she saw that the other customer parcel was returned, so I can't open a case or leave negative feedback to share with customers the way this so called business operates. Waste of time, feeling totally insulted, robbe off my money, intimidated, I received no product and I am yet to see a refund. Shocking.
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Hexbomb ltd is located in 5 donegall st Belfast City Centre, n.ireland. we specialise in handmade gothic/alternative bath and shower products and...
