These guys do not mess around when it comes to warranty claims and defects.
I got a set and two of the pans had some defects on the outside, one of them was barely noticeable, and the other one the more I looked the more I found. The rest of the pans in the set were perfect.
I submitted a claim and gave a little bit of details. Edgar P. took care of the whole process in less than 24 hours. He was polite, courteous, and took care of my claim expeditiously!
The best part is I don't have to worry about returning the defected pans! My wife is scared to cook on them, so now she has a couple she can practice on to calm her nerves before we safely dispose of them and she starts using the real deal. I'm not worried because I'm confident in the design quality of the pans.
Can't say enough good things and I will definitely be buying more!
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The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
