I had some troubles with an order and a return I placed. The customer support was impeccable - we exchanged a bunch of emails and they were nothing but kind, patient, caring, and invested in my experience as a customer.
They contacted the carrier for one of my orders, when the shipping had a huge delay because it got lost/stuck somewhere, and managed to help get it back on its way again.
They answered all of my questions, and explained + provided any information I needed to helped me through the whole process of returning some items I ordered in duplicate.
Troubles with orders/returns/shipping are always stressful and messy, but thankfully they never left me alone to deal with it, at any point.
And independent of all of this, the items I got are stunning, both for their beauty, including the brand's touch, and their quality. The deals I enjoyed during Black Friday/holidays season, when I first discovered the brand, were so good, I already have items in my basket for the next one.
Even the packaging/envelope where the order comes in is cute (it's pink).
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The Original Waterproof Jewelry Brand ™
