I ordered a ring from Hey Harper as a Christmas gift for my daughter in the size she always wears. Unfortunately, the ring ran small and did not fit. When I reached out in early January—shortly after Christmas—to request an exchange for a different size, I was told the return window had already closed.
I wasn’t asking for a refund, only an exchange for the correct size. Despite several back-and-forth messages, my request was not accommodated. Given that this was immediately after the holidays, I felt the timeframe was reasonable and hoped for some flexibility.
As a result, I was left with an $80 ring that couldn’t be worn and ultimately had to donate it. I was very disappointed with the lack of customer service and understanding in this situation. Unfortunately, based on this experience, I would not purchase from Hey Harper again.
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