I signed up with the service because their website clearly states “no doctor’s office, no needles, and no paperwork” — and that they “handle everything,” including free lab tests, doctor consultations, and medication delivery, all from home. Unfortunately, my experience was both frustrating and disappointing: • Misleading advertising vs reality
Their marketing suggested that ALL services — labs, testing, consultations, prescription refills, and delivery — would be simple, needle-free, and home-based. I specifically chose them for this promise. • Unrequested test kit received
The first step was receiving a test kit that I never requested. I cannot use blood tests due to a phobia of needles, which entirely negated the purpose of selecting a service that claimed to be “needle-free.” • Poor communication and lack of assistance
I reached out to explain that I couldn’t use the kit. A doctor replied, stating they couldn’t assist beyond their limited scope, which I understand — but I never received any constructive follow-up. The only significant follow-up was a reminder to return the kit promptly. Promises of further contact went unfulfilled. • Insurance billed for unprovided care
Even though I didn’t pay out of pocket, my insurance was charged for a visit that didn’t deliver any usable services. It feels negligent not to heed a patient’s clearly expressed needs, especially when the service is marketed as convenient and personalized. In summary, while the service's online promises were appealing, the actual experience did not deliver. Telemedicine should be genuinely convenient, not just in theory. They consumed time and insurance resources without providing the necessary care or support. I cannot recommend based on my experience.
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MISTR is a telemedicine platform offering easy, discreet online access to pre-exposure prophylaxis (PrEP) and long- term HIV care in all 50 states, D.C. and Puerto Rico. Gay owned and operated, MISTR has brought together a network of the best doctors, pharmacists, and problem solvers to make PrEP and HIV care available to all who need it – 100% free. No doctor’s office, no paperwork and free delivery.See more
