Getting plants shipped always incurs a bit of risk, and a plant I ordered arrived worse for wear due to some rough handling in transit. The Hey Rooted team were very understanding and quick to find a solution. Was given the option of a replacement for the expired plant or a credit to purchase another of a different species. I have delt with Hey Rooteds customer service on a couple of occasions they are top notch and I have always had satisfactory outcomes. I do suggest that if you purchase a plant or two from Hey Rooted that you do so in the late spring to early fall seasons as the sippers do not handle them well and they often get frozen!!!I will be purchasing more plant babies from them!
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