I ordered 4 small plants for my sister’s birthday, 3 weeks ahead of time. At the time of order, shipment time was stated as 5-8 business days. Delivery didn’t happen until 2 weeks after her birthday. They also got the delivery address wrong, using the billing address instead, so I had to pay $17 to UPS to correct that mistake. Customer service said they were “looking into it”, then never got back to me. The gift card on the outside of the package had the information reversed (wishing me a happy birthday from my sister), even though it was correct on the inside. I have screenshots of how I placed the order, so was able to confirm these were all their errors. I also chose them because of the Wirecutter recommendation. I will never order from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
