I am extremely dissatisfied with the way the service managed my withdrawals. All my deposits came exclusively from my own bank account, yet the service processed withdrawals to third-party accounts. This has led to a cyber complaint against me for a withdrawal of ₹53,534/-, despite my never having authorized any third-party transaction. Since this withdrawal was approved and executed through the service’s system, they should bear full responsibility for the consequences. Due to their internal processes, I am now facing legal and compliance issues even though I followed all the correct procedures. This is a critical issue affecting customer safety and compliance. I expect the service to: - Conduct a thorough investigation of the transaction
- Clarify why third-party withdrawals were permitted
- Address the impact of the cyber complaint on me
- Hold or resolve the disputed amount until this matter is settled Until this situation is adequately addressed, I cannot recommend the service. There is a significant lack of transparency and accountability in this case.
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HFM, formerly known as HotForex, is an award winning forex and commodities broker, providing trading services and facilities to both retail and institutional clients. Through its policy of providing the best possible trading conditions to its clients and allowing both scalpers and traders using expert advisors unrestricted access to its liquidity, HFM has positioned itself as the forex broker of choice for traders worldwide.See more
