I am sharing my disappointing experience with the company concerning my account. They have seized $789.27 of my earned profits based on vague claims of "Prohibited Trading" and "Bonus Abuse". Account Details: I became a client on 17 December 2025. Financial Overview: I deposited a total of $589.99. While I was allowed to withdraw $866.00, they confiscated my remaining net profit of $789.27. The Allegations: In a letter dated 05 January 2026, the company stated I violated their terms regarding "Prohibited Trading" and "Bonus Abuse". Reason for Complaint:
Lack of Evidence: Despite my requests, they have not provided any transaction ID, specific timestamps, or technical logs indicating which trades were allegedly "prohibited". Vague Contractual Terms: The company uses broad terms without clarifying how my trading behavior, which was based on legitimate market movements, constituted a violation. Unilateral Actions: They act as both accuser and judge, claiming their decision is "final and binding" unless I provide "substantive evidence". However, it is impossible for a client to "prove innocence" when the broker withholds the data used for the accusation. Unjust Enrichment: I believe the company is using these clauses to avoid paying out legitimate profits from successful trading. Conclusion:
I have tried to resolve this through their Complaints Handling Department, but they closed the matter without transparency. I caution other traders to be wary. If you earn a profit that the company considers "too high", they may invoke these clauses to cancel your earnings without objective proof. Desired Resolution:
I demand a detailed, trade-by-trade audit report or the immediate release of my confiscated profits of $789.27.
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HFM, formerly known as HotForex, is an award winning forex and commodities broker, providing trading services and facilities to both retail and institutional clients. Through its policy of providing the best possible trading conditions to its clients and allowing both scalpers and traders using expert advisors unrestricted access to its liquidity, HFM has positioned itself as the forex broker of choice for traders worldwide.See more
