I recently booked a reservation in New Orleans and was offered 500 Hilton Honors points for listening to a Hilton Grand Vacations promotion. I spoke with a representative named Trevor.While I listened to the presentation, I made it clear several times that I was not interested in any of the offers. Despite this, Trevor continued to push aggressively. When I reiterated my position one final time, he began cutting me off, and when I addressed it, he accused me of interrupting him. His behavior was both unprofessional and discourteous.I simply wanted to hear the offers and receive the 500 points as promised, but his aggressive approach made the conversation so uncomfortable that I had to end the call. This is not the level of service I expect as a 30-year Hilton Honors member—and as a former Hilton Reservations Worldwide employee, I found the experience especially disappointing.I also want to confirm whether I will still receive the 500 points, as I fulfilled my part of the offer before the call became untenable.
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Hilton Grand Vacations Inc. is based in Orlando, Florida, United States, with regional offices located in Las Vegas, Nevada, Oahu, Hawaii, New York City, Marco Island, Florida and Sanibel Island, Florida.