I, Shaik Siraz, would complaint against HG Gaming World regarding a defective product and unsatisfactory customer service.
On 14 February, I purchased a PS4 Slim from HG Gaming World for ₹21,700, which also included an additional one-year warranty. However, upon receiving the product, I found that it was not working properly from the very first day.
After multiple complaints and continuous follow-ups with their customer care, they arranged a pickup for the product. However, I was asked to personally visit the courier service to return the defective item, which caused further inconvenience.
Later, the company assured me that a replacement would be provided. Unfortunately, instead of resolving the issue, they sent back the same defective product. The console still does not function properly and works only intermittently.
Despite reporting the issue on the very first day of delivery, the company has refused to provide a refund and has failed to resolve the issue satisfactorily. It has now been over a month, and I have neither received a proper replacement nor a refund.
This clearly amounts to unfair trade practices and deficiency in service.
I kindly request you to:
1. Direct the company to provide a full refund of ₹21,700 immediately
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