Where do I begin? I've had my electric scooter for about a year and a half, and I absolutely love it. However, I've faced four different issues with the rear tire's inner tube needing replacement. Fortunately, I'm quite handy and can handle my own repairs, but I've had to reach out to customer support for assistance. Thankfully, the representative I worked with was incredibly helpful in addressing my concerns. Despite having multiple flat tires over the past year and a half, their customer service has been outstanding, especially with the warranty I have. Although I've received great support, the flat tire issues continued. Recently, after expressing my frustration, I suggested there might be a problem with their inner tube supplier or the rear motor assembly. They took my feedback seriously, conducted thorough research, and opted to send me a complete rear wheel assembly at no cost! This shows that the engineering team really listened to me. Instead of just sending another inner tube, they provided a complete rear wheel assembly. Now, I'm back on the road and enjoying my rides again. Thank you for finally addressing my concerns!
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Hiboy was founded in 2014, offering affordable electric bikes and scooters for both adults and kids. Our best-selling models for adults include the Hiboy S2 Electric Scooter, Hiboy S2 Pro Electric Scooter, and Hiboy P6 Electric Bike. For kids, our top sellers are the Hiboy BK1 Electric Balance Bike and the Hiboy DK1 Electric Dirt Bike. At Hiboy, we aim to create little joy in little journey.See more
