I had a problem with the KS4 PRO model. Unfortunately, it stopped running one day. I rely very much on my scooter for short commutes, so although I was leery at first, I chose to buy the least expensive Hi-Boy model as a replacement while I went through the process of fixing the broken model. I decided to stick with Hi-Boy not only for their great value but mostly because of the great customer service that I received. I was offered by manufacturers warranty a shipping label to return the scooter in whole to be fixed or the option to have the parts shipped by priority to me with full instructions on how to do it myself. I was nervous at first but it was really quite basic, and I am sure it saved me quite a bit of time to choose this option. So I was able to complete the task and get my original scooter back up and running. So now, in total, I have purchased three Hi-Boy scooters, two have been wonderfully reliable and the one that I did have problems with, due to great customer service, was able to be repaired at home without too much stress. I appreciate the very kind interaction I had with the customer service person, it was easy to get a hold of them and they followed up all the way through the process. I am thankful for that.
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Hiboy was founded in 2014, offering affordable electric bikes and scooters for both adults and kids. Our best-selling models for adults include the Hiboy S2 Electric Scooter, Hiboy S2 Pro Electric Scooter, and Hiboy P6 Electric Bike. For kids, our top sellers are the Hiboy BK1 Electric Balance Bike and the Hiboy DK1 Electric Dirt Bike. At Hiboy, we aim to create little joy in little journey.See more
