If I could give zero stars, I would. The way Holiday Inn Express treats its staff is completely unacceptable and deeply disturbing.Management refused a member of their team time off that he was fully entitled to in order to mourn and bury his four-year-old child. This is not just poor management — it is a shocking lack of compassion, humanity, and basic decency. No workplace should ever place operational convenience above such a devastating personal loss.A company that claims to value people should demonstrate that in its actions, not just its policies. The complete disregard shown toward an employee during the most traumatic moment of his life speaks volumes about the leadership at this location.I would strongly urge senior management and corporate leadership to review how staff are treated and ensure that empathy, respect, and basic human understanding are not optional. Until this is addressed, I cannot recommend supporting a business that treats its employees in such an appalling manner. Holiday inn express Birmingham
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