Review Time
The bedroom was spotless, and the breakfast offered a lovely variety. The daytime reception staff were fantastic and incredibly helpful. However, the night porter/receptionist was a major disappointment. His behavior was rude and offensive, which detracted from my experience. I felt that I was not able to enjoy the same benefits as other guests despite paying the same amount. In short, he is not suited for a role in customer service.
If I could give zero stars, I would. The treatment of staff by the company is utterly unacceptable and deeply troubling. Management denied a team member the time off he was entitled to in order to mourn and lay to rest his four-year-old child. This goes beyond poor management — it reflects a shocking absence of compassion, humanity, and basic decency. No workplace should prioritize operational convenience over such a devastating personal loss.
A business that claims to value its people should show that through its actions, not merely its policies. The complete disregard for an employee during the most traumatic time in his life speaks volumes about the leadership at this establishment.
I strongly encourage senior management and corporate leaders to evaluate how staff are treated and ensure that empathy, respect, and basic human understanding are fundamental. Until this issue is addressed, I cannot recommend supporting a company that treats its employees in such an appalling way.
Imagine not letting your staff take a day off to bury his toddler, this is inhumane behavior, and I will personally not support this chain. Even suspending the staff member upon him speaking up about his treatment is cruel, and it shows complete lack of general understanding and empathy towards a grieving parent. Glad to see many others speaking up and supporting this parent in his time of need, when Holiday Inn apparently are completely unable to.
Refused one of their workers a holiday…Refused one of their workers a holiday date to bury their 4 year old daughter and made this worker work the day of her funeral. This worker later got suspended for this. Heartless company, you disgust me!
If I could give zero stars, I would. The way Holiday Inn Express treats its staff is completely unacceptable and deeply disturbing.Management refused a member of their team time off that he was fully entitled to in order to mourn and bury his four-year-old child. This is not just poor management — it is a shocking lack of compassion, humanity, and basic decency. No workplace should ever place operational convenience above such a devastating personal loss.A company that claims to value people should demonstrate that in its actions, not just its policies. The complete disregard shown toward an employee during the most traumatic moment of his life speaks volumes about the leadership at this location.I would strongly urge senior management and corporate leadership to review how staff are treated and ensure that empathy, respect, and basic human understanding are not optional. Until this is addressed, I cannot recommend supporting a business that treats its employees in such an appalling manner. Holiday inn express Birmingham
I am writing this review with profound disappointment and moral outrage at the actions taken by Holiday Inn Express under the IHG brand—actions that represent not only a failure of hospitality, but a serious failure of leadership, ethics, and basic human decency.This incident does not involve a guest. It involves one of your own employees—a man who was attempting to attend the funeral of his four-year-old child.Rather than showing compassion, support, or even minimal human understanding, Holiday Inn Express chose to deny flexibility and, even more disturbingly, suspended this employee during one of the most traumatic moments a parent can endure.This decision is indefensible.No organization that claims to value people, teamwork, or “True Hospitality” can justify punishing an employee for prioritizing the burial of their child. A funeral is not an absence of convenience; it is a final, irreversible moment. Suspending a grieving parent for this reason reflects a corporate culture so rigid and detached that it has lost sight of the very humanity it depends on.What is most alarming is not just the enforcement of policy, but the absence of judgment, empathy, and moral responsibility by management. Policies are written to guide decisions—not to excuse cruelty. Any leadership team with integrity would recognize that this was a moment requiring compassion, not discipline.IHG frequently promotes itself as an employer that values care, respect, and inclusion. This incident stands in direct contradiction to those claims. If an employee cannot rely on their employer for understanding in the face of a child’s death, then those values are nothing more than marketing language.The emotional damage caused by this decision cannot be undone. A suspension can be lifted. A paycheck can be restored. But the added trauma inflicted on a grieving parent—by their own employer—will last a lifetime.This review is written not out of anger alone, but out of concern that such treatment of employees is allowed to occur without accountability. Senior leadership at IHG should investigate this matter thoroughly and reflect on what this incident says about the company’s internal culture.A workplace that punishes grief is not a workplace deserving of loyalty, trust, or respect.I strongly caution both potential employees and guests to consider whether this is an organization that truly stands by its stated values when those values matter most.
I wish I could leave a 0 star reviews I’m that disgusting by the management of this company. The way the staff are treated is completely unfair. A gentleman was refused holiday to bury his child and you post TikTok’s to show your such a good company but it’s all just for show. Will never be using holiday inn again!
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