Name: hifimusicsystems.co.uk
Telephone: 03333357353
Rating: 4.0

Mathias Franke Guest

Just ok, but not great

The order and delivery process was easy, quick and seamless, all very satisfactory. The product itself, a Steepletone Houston XP 6-in-1 Music System, I find a bit underwhelming in its performance and handling. The sound from cassette and CD and external sources are acceptable for the price, also having all the available functions combined in one compact system is definitely an advantage. However, the turntable is slightly disappointing. It feels a bit flimsy and you have to put the arm down on the record manually, so it's almost inevitable to scratch the record. The sound is quite flat and tinny, and bass and treble adjustments don't make much of a difference. Another issue is the poor radio reception, the little antenna doesn't help much. Also, something I didn't expect is that you have to choose all the functions via one button, which you have to click multiple times to switch between functions. If you miss, which is easy to do because there are short delays while clicking through, you have to go through the whole list again. This is a nuisance and would have been so much easier with separate buttons for each function. Another slightly irritating characteristic of this system is the ever so slight background noise the speakers emit even when switched off, and which you can hear if it is otherwise completely quiet in the room. In addition, when you switch the system on or off, the speakers make a loud noise, which also is completely unnecessary. In summary, I'm not unhappy enough to return the music system, but next time would definitely spend a little more money for something with better quality.

Date of experience: Jan 20, 2026

Lynda Spencer Guest

3 months ago

I would leave 0 if I could

I would leave 0 if I could, purchased a Calm Alarm Clock, and the sound has stopped working within about 4 months cost £50. Have emailed twice and rang various times no response at all. Would never order from this company again, absolutely disgusting.

Date of experience: Jan 13, 2026

carole mayo Guest

3 months ago

hi fi music

the company i bought the music system are without fault extremely helpful from start to finish i would definitely recommend them. the steepleton 6 in 1 music system is a great buy converts all formats to mp3 from tape cds vinyl and memory sticks a great addition to anyones collection

Date of experience: Jan 10, 2026

Nick Hotson Guest

4 months ago

Steepletone Houston 6-in-1 Music System

While the order was fulfilled smoothly, I've had a persistent problem with the DAB+ radio in that when listening to the radio, system randomly locks up and, the only way to restore functionality is to power cycle the system. I initially approached HiFi Music Systems for support and was redirected to steepletone due to the music system being under warranty, to which I never received a reply. Disappointed to say the least.

Date of experience: Dec 18, 2025

Rosaleen Smith Guest

1 year ago

I’ve been trying to get in touch with…

I’ve been trying to get in touch with customer service for weeks to return an item, no reply.

Date of experience: Jul 25, 2024

Christine Wright Guest

3 years ago

Really good customer service

I had an minor issue with a product and I had to wait a while to hear back from them to start the return process but it sounds like they are not to blame and would of got back to me sooner. They actually went above and beyond to ensure customer satisfaction so I have no complaints what so ever. Certainly happy to buy something else here now I’ve found something with bigger sound and more bass on sale here. The issue I had was when I turned on one of the multi speakers it was suppose to turn the rest of the speakers on automatically but it didn’t work for some reason.