Came Monday - wrong part. Came Tuesday & stripped boiler - wrong part, Didnt reconnect filling loop properly. back 2 days later & fitted part Came home to find leak, can't top up boiler & a part lying on floor. back yesterday & put it back on but broke tap to top up pressure. back today & left saying back tomorow with another part, leaving a leak and without putting hot water back on. Called Hiflow - very rude & hung up then called back saying they would come tomorrow. We said no it's an emergency & she then said it would be tomorrow and she didnt like our attitude. I asked for her name and she refused then hung up. Less than a minute later got a call from anonymous number; a very aggressive male at Hilfow who accused us of using "foul & abusive" language - a complete lie - refused to give more detail / listen (wouldnt let me talk at all, or record the call!) We have no hot water, they made our boiler worse and now they're telling lies so they dont have to come back and fix the problem they caused!
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