Review Time
Engineer arrived on time, friendly knowledgeable. Completed repair within 1 hour. Great service.
Travelled through for my insurance (Homeserve) - who had been let down by other contractors.
Thanks Guys.
Absolute joke of a company. This company was used through my boiler cover via Domestic & General. Got a quick appointment which I thought was a good sign and engineer came out said it was a leak and that a part would be ordered. Advised not to use the heating or hot water. 2nd engineer came out and said it didn't need the part that was ordered and that he had sorted it. He advised to wait a week to see if everything was okay. Worked for a week then same error code and issue. Phoned again - 3rd engineer turned up at 4.45 (they finish at 5!) and he couldn't wait to get out the door. Poor communication and he left before 15 minutes after clearing the boiler code again saying it needed a part and this would have to be fitted by a plumber. Again no communication about what was needed and timescales etc. After 2 days phoned the office who advised no engineer would be coming back as its a plumbing problem and that its not their issue anymore as I do not have plumbing cover via D&G!!! So basically the engineer lied about ordering a part then did a runner with no intention of coming back! Didn't have an answer for any of my questions and seemed totally disinterested - just washed their hands of it. Not happy at all and going to take this up with D&G because I never want this company to come anywhere near my boiler again!
Avoid avoid avoid - subcontracted via domestic and general boiler care - don’t bother complaining! the rude and “ is what it is attitude “ will be your response - lied about where to get my engineers report which left me all weekend with no information. Could go on however I’ll never use them again and have escalated to my insurance provider.
Hi there, Just wanted to say thank you very much to the engineer that serviced our boiler on the morning of the 9th June. He was extremely knowledgable, professional but also a great laugh and we appreciated the shared love of cats and all things motorbikes and racing. Kind Regards
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