Terrible customer service and redemption never received. I thought this was one of the more legitimate sweepstakes casinos which is why I am so disappointed with my experience. I have played on many reputable platforms with no redemption issues but this company will not give me my $200 redemption and I can’t even access my SCs on their site. I have been fully verified. I have sent multiple emails to their support with constant generic AI responses telling me I need a clear picture of my ID which I’ve provided numerous times. Which is funny because I was fully verified and had made purchases before I actually won now all of the sudden they need my ID again. Didn’t mind taking my money with the information they already had. The only time a real person responded is when I included legal jargon in the email. Then I got a response from a Nick telling me plenty of people who actually provide clear pictures get their redemptions. The picture of my ID couldn’t be more clear and I’ve heard nothing and it’s been two weeks. They will quickly take your money but if there is an issue on their end they have zero concern when it comes to rectifying it. If you’re listening High 5 Casino, I’d still like my $200 and maybe a real person who is interested in providing customer service and resolving my issue to contact me.
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