I purchased a Drew & Cole multicooker from High Street TV (Order 6164206, bought on 8th March). The unit was faulty it constantly showed a “POT” error despite trying all troubleshooting steps, and it never worked.
I contacted customer service on 26th March asking for a replacement, but they said I couldn’t return it without the original packaging (which I had already thrown away because I planned to keep the product). I then asked for a refund, but
they kept passing me between departments, gave conflicting information, and never provided a return label or return address despite multiple requests.
I raised a dispute with Klarna (since I was paying through them), and my payment has now been paused while they investigate. The lack of clear communication and refusal to handle the return properly has been very frustrating. I would not recommend High Street TV based on this experience.
TITLE
Faulty multicooker and poor returns process
Review:
I purchased a Drew & Cole multicooker (Order 6164206, 8 March). The unit is faulty, showing a “POT” error on all settings despite troubleshooting.
High Street TV instructed me to use Evri for collection, but the online link does not generate a return label, and customer service has not sent one despite my requests. I am concerned about safely returning the item and have received inconsistent information from multiple departments.
I have reported the issue to Klarna, and my payments are paused, but the lack of clear instructions and failure to provide a return label has been very frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
High Street TV is a multi-channel retail business operating in the UK and internationally. We are one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track 100 and International Track 200. Founded in 2008, High Street TV is based in Harrogate, North Yorkshire and employs over 70 staff.
We Are INVENTIVE.
At HSTV we develop, source and sell innovative and proven products for everyday use. We are the home of best-selling lifestyle brands such as nutribullet, Drew&Cole and New Image as well as the exclusive distributor for some of the world’s most successful ‘As Seen On TV’ products.
We Are INSPIRING.
We captivate, excite and inspire consumers via mass TV advertising. With three 24-hour dedicated shopping channels across SKY (666, 667 & 672) as well as advertising on over 50 digital TV channels in the UK & Ireland including ITV, Channel Four and Five, you will find our product range available to buy via all main channels of distribution including TV, online, print, and mobile. We have studios in Harrogate and Los Angeles where we produce infomercial content and we use our creative talents to showcase our products through packaging, point of sale, advertising, PR and social.
We Are EVERYWHERE.
High Street TV is truly multi-channel – we provide the opportunity for customers to purchase our products whenever and wherever most convenient to them. Our products can be bought via our shopping channels, website, call centre, on Amazon and eBay, via JD Williams and Very, or in-store at over 2,000 outlets including well-known high-street retailers such as Amazon, Argos, Sainsburys, Currys, Very, Studio, Wayfair, JD Williams, Beaumex, Aldi, Lidl, Robert Dyas, B&Q, QVC, Morrisons, Costco, AO.com, The Range. Our products are available in over 69 countries and we work with leading international partners to bring HSTV products to customers around the world.
How We ROLL.
Life. Love It. Live It. - is more than just our strap-line, it’s our take on life. It captures our brand purpose – to improve the quality and enjoyment of people’s lives - and it says a lot about us, how at High Street TV we love to work together to make things happen, seizing the day and having fun along the way.
We are CARBON NEUTRAL.
At High Street TV, we’re committed to doing our bit for the planet, and in particular helping to reduce global CO2 emissions by offsetting our own emissions through supporting projects at home and around the world. In addition to aiding efficient cookstoves, reduced deforestation and planting trees in the UK, we have recently supported a renewable wind power project in India, and gone the extra mile with a reforestation tree planting project in Kenya’s Great Rift Valley, providing a wider environmental benefit, beyond our measured footprint and achieving PLUS status.See more
