Awful housing association. I haven’t lived in the flat I rented for over 6 years now however when I did live there I was told I was able to “make any changes to the property I moved into, including knocking down walls” I moved into what can only be described as a shell of a property with wires hanging out of walls, loose floor boards, missing skirting boards, the list is endless. I installed a brand new kitchen, had carpets fitted throughout and paid a decorator to fix the awful job they left me with, to be told by my housing officer how much of an improvement I had made to the property. I paid my rent in full and on time every month. When I left I received an invoice for a kitchen, skirting boards, plug sockets, doors, again the list was ridiculous. I sent photos of what the house was like when I moved in and what it was like when I moved out to be told it didn’t matter. I then had a bill for over £7000 sent to me. After being told numerous times it would be looked into when I put in a complaint I received letters from debt collection agencies twice! I got so stressed out over the 3 years of absolute hell they caused, while I was pregnant with my daughter for 9 months of it, that I agreed to make payment monthly. I do not recommend anyone living in any of their properties, you get told one thing by one person and another thing by someone else then get fobbed off. And now I’m paying for a property that apparently is an absolute dump! This started in November 2018 and I gave in in July 2022As per response below: I did complain at the time and was told I was out of the time frame by 2 weeks so I could no longer complain anymore.
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Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care, or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people.See more
