Review Time
They used to be quite effective at resolving issues, but that has changed. It now appears they accept anyone as tenants, resulting in widespread drug use and antisocial behavior. The buildings are poorly constructed, especially regarding soundproofing, which was a significant problem when I first moved in. The company seems indifferent, as they frequently ignore emails and their phone line is unresponsive. Better communication with tenants is crucial. I'm not sure which maintenance contact is correct or who the property manager actually is.
They used to effectively address concerns, but that seems to have changed. Currently, it appears they accept anyone as tenants, leading to significant issues with drug use and antisocial behavior. The buildings are poorly built, particularly lacking soundproofing, which was a major concern upon moving in. The company appears indifferent, often ignoring emails and having an unresponsive phone line. Improved communication with tenants is essential. I’m uncertain about the correct maintenance contact or the identity of the property manager.
This housing association is the worst. Their main focus seems to be collecting rent. I've had an ongoing issue with my neighbor for almost four years, and they show no interest in helping. All they suggest is to fill out diary sheets and promise to send a letter, which feels ineffective. They let anyone move in, leaving responsible residents to deal with troublesome neighbors. There has been a lot of antisocial behavior, yet the company does nothing. Families and children shouldn’t have to endure this environment. Avoid at all costs—high rent with no support for issues. I would rate them zero stars if I could.
Please refer to my previous reviews regarding this landlord. I left a message on the supervisor's voicemail stating that the notice period mentioned in their letter was inaccurate. They claim my hallway radiator valves are leaking, but I clarified that the radiator itself is the issue. My witness has confirmed my account. I've discovered another small leak that needs attention. I would appreciate it if these matters could be addressed, but I haven’t been able to leave messages due to a full voicemail. This situation has left me feeling unwell, and I am receiving support from my doctor due to my interactions with this landlord, which have been far from trustworthy.
I’ve been dealing with a noisy neighbor for nearly four years, and the housing association shows no interest in resolving the issue. They’ve only sent reminder letters. While they did eventually take non-legal action, we're back to square one, forcing my family to endure the noise. If I could, I would give them zero stars.
This housing association is among the worst in the country. We've been dealing with a foul odor from the sink for six months, and they have done nothing. Additionally, they frequently shut down lifts without notice, leaving residents with accessibility issues stranded. The building is also unsafe due to flammable cladding, which has been ignored for over two years. Be cautious if considering a property managed by this association.
The management practices of this housing association are troubling. They create false records and use policies to silence complaints. When customers raise issues, they respond with fabricated claims, demonstrating a serious lack of accountability and integrity.
Living in a property managed by this housing association with my four children has been distressing. Our home is filled with dangerous mold, and despite numerous reports, they refuse to take action. We have broken heaters, unfinished repairs, and overcrowded conditions. Even with medical issues affecting us, they refuse to relocate us. When I try to improve our living situation, I am met with threats instead of support. This organization consistently neglects tenant welfare.
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Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care, or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people.See more
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