I have always been pleased with the products from this brand; my family owns several, and we have never encountered issues until now, making this situation even more frustrating. My son's watch strap broke after less than three weeks of use. The company doesn’t provide replacement straps, and the few third-party options available are limited, take a long time to arrive, and are of low quality. Customer support denied my request for an exchange. I made it clear that my frustration wasn’t directed personally, but the manner in which I was treated was unprofessional and disheartening. I used to recommend these products to everyone around me, and people thought I was promoting them. This experience has significantly altered my perception of the brand.
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Established in 2013, HONOR is a leading global provider
of smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.See more
