On October 16, 2025 I ordered a pair of shoes from their website in the size of 5.5 UK size.If you click on the size chart you will see that 5.5 UK size is the same as 38.5 EU size. However, they delivered the shoes on October 24 but sent a size 40 EU. I immediately sent them an email saying that they had sent me the wrong size and requested that they send the correct size to me.The Customer service agent acknowledged that they made a mistake and that they would get the dispatch team to review and correct the mistake.Then I got an email from them with a size chart that listed 5.5 UK size as 40 EU size. They said that the shoe size was correct and that I should pay extra to have new shoes delivered in a smaller size. I sent them the link to the webpage for the shoe and said that their own website lists that 40 EU size is 6.5 UK size.I told them that I was disappointed that they were trying to trick me into thinking that they had sent the right size by sending me an altered size chart and that I wanted a full refund and a paid envelope so I can send the unused shoes back to them. I also told them that if they did not do that I would report them to the authorities in the Netherlands.I have not received any more correspondence from them and they have not issued a refund or sent the correct size shoes. Their last email to me was on November 3, 2025.The contact number listed on their website +447366221789 does not accept calls.It appears this website is run from China while the company is registered in the Netherlands. This is what I understand from reviews on Trustpilot. They seem to do this to most customers even when they state on their website that they take returns for 30 days with no questions asked.I have all the emails from them as evidence of their fraudulent behavior and clear intention to not accept responsibility of their mistake.They will respond to this review with a typical response similar to the following:"We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we strive to provide.Please contact us directly at our email addressso we can review your order details and resolve this matter as quickly as possible. We’re committed to making things right and ensuring you receive the support you deserve."Be sure that they do not intend to do anything about this issue. They would have resolved the issue right at the beginning. I will even write down the order number here #HA6792. If they truly wanted to resolve the issue they would refund me fully instead of asking me to send them an email, which I have done 9 times already.If you have already been defrauded by this company report it to the Netherlands independent authorities on consuwijzer.nlThe same shoes that they sell are available on Amazon for less than half the price. I would suggest buying from Amazon as at least you will get a refund if the product is wrong.
Claim your business profile now and gain access to all features and respond to customer reviews.
