The shoes were too small, and I wanted to exchange them for a larger size. I was informed that I'd need to cover return shipping, which is quite expensive, so I was advised to donate them instead. Then I was offered 50% off a new pair. That's outrageous. They expect me to lose the original purchase price and still pay for a new pair. That means I'd be spending 150% for a pair of shoes, and if those don't fit, I'd be left with negative 150% and no shoes. That's terrible customer service. Given that the competition is much easier to deal with, why would I want to engage with this company? I should have stuck with the other option. I'll donate the shoes and take this as a lesson learned. I won't be back and will advise others against it as well.
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