Response to reply:DO NOT BUY FROM THIS COMPANY. The response seems empathetic and seems like they are willing to help. However, they will not respond in a timely manner. Their "policy" is that you can return the items ( you pay all shipping costs to China, plus extra costs per pair, plus you better insure the package!) within 30 days of purchase. I emailed them immediately after receiving the shoes, but they are incredibly non responsive. In fact, they made sure that they didn't respond with full instructions until the exact day that the 30 day period was up!!! Isn't that special!!! DON'T FALL FOR THEIR TOTAL SCAM.Initial review:I purchased 2 pairs of shoes and made sure I ordered slightly larger than European/US shoes because I wanted to add inserts. Even without inserts the shoes were far too tight. I immediately emailed the "support" email and was told that, in addition to shipping costs, I would have to pay them $30 to return them. I was livid. After a couple of emails, they told me to send pictures of the bottoms and the tops of the shoes and they would only charge me $15 plus shipping to return them. I sent them pictures and have yet to hear back from them. DO NOT BUY FROM THIS COMPANY. THEY ARE A SCAM.
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