I am furious at Hike Balance. Before I bought their shoes, I checked the address of the company: 8 The Green STE D , Dover, Delaware, 19901, United States.When I received the shoes, they were much too small. I immediately called their number, but it was disconnected. I called twice to make sure. I figured they’d gone out of business.So I tried emailing that I wanted to return them—and they finally replied that for only $32.50, I could get them in a bigger, correct size. Never mind that the quality of the shoes was poor. When I said no, I just wanted to return the shoes for a refund, I was told to take pictures of them as well as the packaging. So okay, I spent time doing that and emailed photos to them. I was then granted a form to fill out, with only a first name ("John") and an address for their return—in Jinhua, China! When I took the carefully wrapped package to the post office, the quoted cost from Seattle was $32.00! And there’s more!!! Because the form required that I send the return with a label on it “with a track & trace code”, the cost shot up to $66.00! The shoes cost $60.00!Shop around and use another company. This is a week later. Because of my review here, they can refund 15% of the 59.95 purchase price. That's only $9. Scumbags.
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