Hey folks, this is my SECOND review of this lousy company. AGAIN, I'd give this company a ZERO if possible.I received an approval to return these shoes. The return address is in Zhejiang, CHINA. The minimum cost to return a $60 pair of shoes that don't fit is $32, but it goes up from there. The return documentation said it must be in the original packaging, which was incredibly CHEAP. The return address on the packaging I received shows Rancho Cucamonga, CA, but the form states to return to 'JOHN' in Jinhua, China. POTENTIAL BUYERS, BEWARE! I paid for a pair of shoes that DON'T fit, and now I'm out $60. I'm not going to pay $32 or more to send these back. Instead of working with me to resolve this issue, the company is dodging their responsibility to appropriately handle THEIR problem. I would strongly advise any potential buyer to go to their local shoe store and purchase a pair they can try on! SHAME ON YOU HIKE BALANCE (or whatever Chinese subsidiary your are part of). What a scam!
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