hilaine.com

2.8
2.8 Based on 315 reviews

...

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Sophie Day
Avoid this company at all costs!

Avoid this company at all costs. It's a total scam, the items that arrived were completely different to the ones ordered, styles different, sizes wrong (generic as M or L instead of specific sizes ordered online), two of the same incorrect item were sent and they are very cheaply made and feel it too- made in China in Chinese labelled packaging. Trying to reach them to request a refund and to return the items is impossible. After several attempts they are now trying to charge me $30+ dollars to return the items to some warehouse in Asia that they will not supply the address of until you confirm you agree to all of these return fees including a re-stock fee- none of which are made clear before purchase. I've had to raise a payment dispute with my bank and contact Trading Standards. Would give 0 stars if possible.

1
Date of experience: Aug 22, 2025

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