I surprised my pregnant wife with some bra's from this company as she had seen them on an instagram advert and really wanted something minimising and supportive for her pregnancy. Well what a mistake it was.... This company is operating a drop shipping scam with products that they probably have not even seen themselves. Disgusting.The bra's arrived after 4 weeks straight from China (not America as they claim in their T&C's). The packaging was unbranded and all the instructions and wording on the package was written in Chinese. Nothing was under the name Hilaine which was very strange.To my wife's horror when she opened the package, the bras were extremely cheaply made. They do not even qualify as clothing as they were so flimsy, not fit for purpose and she said they didn't help minimise anything as they so proudly claim in their social media ads.When we inquired for a refund they sent us a chatgpt generated email saying that they don't offer refunds. They said we can only exchange the product if we cover the cost of returns back to China which is approx $20 dollars so we would be in a loss! And we don't want their cheap trashy goods anyway.We have since then disputed this transaction to our bank which Hilaine are trying to fight against and has caused distress to my pregnant wife. According to the UK law: Consumer Contracts Regulations, consumers should be allowed to return lingerie starting from the day the consumer receives the goods. Note: This allows you to return the item even if it's not faulty. So this company is clearly going against UK laws which they did not research into as they are a bunch of stupid and careless scammers.They need to be shut down and reported. I will be reporting them to the UK trading standards. Also beware of the positive reviews on here. They have been added by the company themselves and are completely fake!!!!DO NOT GIVE THEM YOUR MONEY AND REPORT THESE CROOKS
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