Purchased a gift with a 4-5 days delivery. After 10 days, the company sent an email saying it's delayed. After the parcel got shipped, I got another message saying it'll take time to ship from Netherlands, it needs to clear customs and then ship to the UK and my address. I'm purchasing from a UK store, why do I have to care about Netherlands and customs?! To make things worse, I spoke to their chat agent, who was only saying "you have to wait, because that's due to holidays period". During my conversation the agent was extremely rude and closed the chat without my consent. Worth also noting that my position in the queue took nearly 1h waiting, very disappointing to be waiting then someone close the chat.Unfortunately reading the comments here I can see it's only my mistake, because 99% of the reviews are super negative.
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