12 nov blinds ordered and £1000 of the full bill(£1711) paid to cosultant.Having removed the existing 7 sets of curtains ,the appointment was cancelled less than 24 hrs before.Despite promising installation before christmas,they finally got fitted 23 jan2026.I had been promised a "goodwill payment" after installation.No,the fitter asked for £711.I paid and waited for Hillarys to contact me. Finally rang them and spoke to a really nasty woman,apparently it was my fault for taking the curtains down etc.She begrudgingly offered £75.I said my review would reflect this.She squeezed out another £25.I then spent a month arguing over a bodged vertical fitting and poor quality plastic rod on one venetian.Finally after a video call, a proper fitter showed up on 4march.The vertical had been mismeasured and needed replacing.25march fitting and new part for venetian.Meanwhile one of the other verticals no longer opens.6 page letter sent,no response.I rang the good fitter as I could not face Hillarys customer service anymore.He is coming tomorrow.It is now 20 weeks since ordering.Emailed ceo today.I wish I hadn't used them.
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