Review Time
I paid for my curtains on 05/02 and was advised that the expert installer would need to survey the site again.
The expert, Grace Kisira, only contacted me on 09/02. I confirmed availability for the visit, however he did not attend, nor did he call to inform me.
I then called and suggested that if attending was inconvenient, I was happy to proceed using the original measurements taken by Christian. Following this, I received an appointment confirmation email implying the visit had taken place, which I accepted in order to avoid further delays.
As of 12/02, not only has my order still not been placed, but I have also received no communication to inform me that he did not have my order details on his iPad.
This level of service is extremely disappointing. The lack of attendance, communication, and progress on my paid order is unacceptable. I expect immediate clarification on:
• Whether my order has now been placed
• The confirmed installation timeline
• How this service failure will be rectified
I paid for my curtains on 05/02 and was advised that the expert installer would need to survey the site again. The expert, Grace Kisira, only contacted me on 09/02. I confirmed availability for the visit, however he did not attend, nor did he call to inform me.I then called and suggested that if attending was inconvenient, I was happy to proceed using the original measurements taken by Christian. Following this, I received an appointment confirmation email implying the visit had taken place, which I accepted in order to avoid further delays.As of 12/02, not only has my order still not been placed, but I have also received no communication to inform me that he did not have my order details on his iPad.This level of service is extremely disappointing. The lack of attendance, communication, and progress on my paid order is unacceptable. I expect immediate clarification on: • Whether my order has now been placed • The confirmed installation timeline • How this service failure will be rectified
We agreed to go with this company because it is one of the biggest in the UK and thought it would provide a good service. But regret our decision to go with them. We agreed on shutters for three rooms. Two bedrooms were installed however we found out that a shutter panel was missing from the living room order. The installation was back in early December. And since then we are still waiting for that panel to be remade and for the job to be completed. They gave us a second date for the installation of the missing panel in the second week of January. But the installer cancelled due to the product not being made. It has now been almost 6 weeks of waiting. We have not been given any information on what is causing the delay. The customer service staff don’t have a clue of what’s going on. They continue to ignore our emails requesting an update on the reason for the delay. We have been so frustrated with the handling of this matter and disappointed with the unprofessional manner in which they have dealt with this issue.
I had an appointment booked, received numerous reminders only for the advisor not to turn up, especially as you are given a 3 hour slot which required me to take a days holiday. I called and was told the advisor would not make the appointment as their car broke down! I can understand the issue but not to have phoned is not acceptable. A lost sale for yourselves.
Extremely poor experience from start to finish.Hillarys repeatedly mishandled my order, starting with failing to record my £1,200 deposit and quoting an incorrect outstanding balance. Communication was almost impossible to get through due to being kept on hold due to constant high call volumes, no manager call‑backs, and no written confirmation of corrections despite multiple long calls. The order itself contained errors, the installation date slipped from October to mid‑November, to install finally in late December due to their delays, and even the fitter arrived with just 15 minutes’ notice when I was still at work. After months of mistakes, delays, and zero accountability, I’m shocked at how badly this has been handled, I am now being chased up for an incorrect balance with a threatening letter which I am now having to respond to in writing to reclarify the correct details. Having spent thousands with Hillarys over the years, this experience has been unacceptable the level of inconvenience and poor service has put me off ordering again.
Do not use this company. They were very quick to provide a quote and take our £750 deposit. Before paying, we were given an installation date before Christmas, which we were happy with.After payment, the surveyor visited again and told us the date had been pushed back until 7th January. We are now being told that the work will not be completed by then either, and they cannot even provide a new date.We have asked for a refund due to the repeated delays, but this has been refused. Overall, this has been a very poor experience from start to finish
Gary back again today to carry out the fitting of the blinds we ordered,And yet again absolutely brilliant service simply can't fault the man,very polite and professional and the blinds really do just set the house off as just done a total rip out in bungalow, would not even bother looking around if you need good quality blinds,competitive prices and excellent service Gary at Hillary's is your man. Thanks again Gary I will highly recommend you to anybody looking for blinds. See you in a couple of weeks for the next job 👍
Claim your business profile now and gain access to all features and respond to customer reviews.
costway.com
lightmyhouse.co.uk
nimarahome.de
iamfy.co
matsato.com
marcheprovence.com
tvbed.co.uk
furniture786.com
botanicalarchive.com
wswoodcarving.com
