I paid for my curtains on 05/02 and was advised that the expert installer would need to survey the site again. The expert, Grace Kisira, only contacted me on 09/02. I confirmed availability for the visit, however he did not attend, nor did he call to inform me.I then called and suggested that if attending was inconvenient, I was happy to proceed using the original measurements taken by Christian. Following this, I received an appointment confirmation email implying the visit had taken place, which I accepted in order to avoid further delays.As of 12/02, not only has my order still not been placed, but I have also received no communication to inform me that he did not have my order details on his iPad.This level of service is extremely disappointing. The lack of attendance, communication, and progress on my paid order is unacceptable. I expect immediate clarification on: • Whether my order has now been placed • The confirmed installation timeline • How this service failure will be rectified
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