We agreed to go with this company because it is one of the biggest in the UK and thought it would provide a good service. But regret our decision to go with them. We agreed on shutters for three rooms. Two bedrooms were installed however we found out that a shutter panel was missing from the living room order. The installation was back in early December. And since then we are still waiting for that panel to be remade and for the job to be completed. They gave us a second date for the installation of the missing panel in the second week of January. But the installer cancelled due to the product not being made. It has now been almost 6 weeks of waiting. We have not been given any information on what is causing the delay. The customer service staff don’t have a clue of what’s going on. They continue to ignore our emails requesting an update on the reason for the delay. We have been so frustrated with the handling of this matter and disappointed with the unprofessional manner in which they have dealt with this issue.
Claim your business profile now and gain access to all features and respond to customer reviews.
