Extremely poor experience from start to finish.Hillarys repeatedly mishandled my order, starting with failing to record my £1,200 deposit and quoting an incorrect outstanding balance. Communication was almost impossible to get through due to being kept on hold due to constant high call volumes, no manager call‑backs, and no written confirmation of corrections despite multiple long calls. The order itself contained errors, the installation date slipped from October to mid‑November, to install finally in late December due to their delays, and even the fitter arrived with just 15 minutes’ notice when I was still at work. After months of mistakes, delays, and zero accountability, I’m shocked at how badly this has been handled, I am now being chased up for an incorrect balance with a threatening letter which I am now having to respond to in writing to reclarify the correct details. Having spent thousands with Hillarys over the years, this experience has been unacceptable the level of inconvenience and poor service has put me off ordering again.
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