As a new customer, I found that once they had my direct debit authorization, they charged what they deemed correct. They sent various emails about collection dates but failed to show up, claiming no access for collection. The lack of proper communication regarding collection times was frustrating, as it’s impractical to keep the garden door open all the time. Sometimes, I had to wait 30 minutes to reach customer service. However, I later received a call from the company, and a relevant credit note was issued, resolving my issue promptly. I also want to commend their customer service officer, who was patient and very helpful throughout the process.
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