Review Time
This has been one of the most frustrating service experiences we have encountered with a contractor. Bin collections were frequently missed for a prolonged period, even though we adhered to all service requirements. Communication was lacking, accountability was absent, and issues were never effectively resolved. To make matters worse, one of the drivers displayed rude and aggressive behavior on site — an attitude that is entirely unacceptable and unprofessional. This should raise serious concerns for any business thinking about engaging with this service. Rather than addressing their ongoing failures, the company abruptly ended the service, citing vague “operational issues.” This felt more like an excuse than a genuine reason, especially considering the prior issues. Overall, the service was terrible, disorganized, and exhibited a complete lack of professionalism. We will inform other local businesses about our experience and strongly recommend that anyone considering this service look for alternatives.
Our experience with this contractor was among the worst we've encountered. Bin collections were frequently missed over a long period, despite our adherence to all service requirements. Communication was lacking, accountability was absent, and issues were never adequately resolved. To exacerbate the situation, one of the drivers displayed rude and aggressive behavior on-site, which is entirely unacceptable and unprofessional. This should serve as a significant warning to any business considering this service. Instead of addressing their ongoing failures, the company abruptly ended our service, citing vague 'operational issues.' This felt more like an excuse than a genuine reason, especially given the previous problems. Overall, the service was terrible, chaotic, and unprofessional. We will inform other local businesses of our experience and strongly recommend seeking alternatives.
We received fantastic service from the team at the depot! They informed us that the bin store padlock code would no longer work and even assisted us in getting it open, showing remarkable patience throughout. Many others would have simply walked away. They also cleared the bin store for us, despite there being more rubbish than expected.
As a new customer, I found that once they had my direct debit authorization, they charged what they deemed correct. They sent various emails about collection dates but failed to show up, claiming no access for collection. The lack of proper communication regarding collection times was frustrating, as it’s impractical to keep the garden door open all the time. Sometimes, I had to wait 30 minutes to reach customer service. However, I later received a call from the company, and a relevant credit note was issued, resolving my issue promptly. I also want to commend their customer service officer, who was patient and very helpful throughout the process.
I received a brilliant response to my request for documentation. During an environmental audit at work, I needed a specific document, which I didn't have. I called a representative, and they promptly sent it over, which was a huge help.
We regularly work with this service for our mixed waste and bin exchanges at our transfer site. I cannot praise them enough; they ensure all waste transfers are completed promptly and make the entire process hassle-free. The representatives managing this for us have been exceptional, and I appreciate the efforts of the office staff as well. Highly recommend them!
I want to express my gratitude for the exceptional help I received. I was given clear, detailed information about shop bins from the start, ensuring I understood everything. My questions were answered quickly and helpfully. This made the entire process easy and stress-free. I appreciate the excellent service provided.
Claim your business profile now and gain access to all features and respond to customer reviews.
findagrave.com
themightyroar.com
www.editorworld.com
gardenfoundations.com
scope.org.uk
morpheus.education
bayprojunkremoval.com
tradingmadesimple.org
anchor.org.uk
alloteens.org