08/07/2025: the replacement i had tor order by myself, also stopped working after 4 days, and i decided actually not to use the support (because it sucks) , i made a paypal reclamation to get my money back, and now i im waiting for an answer from hilo over paypal. i also made a german rating over truspilot, there is the complete horror storySo the band only worked for 4 days, so I can't rate it at all. What I can rate is the service, which is the worst I've ever experienced in my life. On the one hand, you are told that you can't return the item because you have broken a seal, and then you are referred to some terms and conditions that you are never shown before or during the purchase, which are not on any website and which, according to German law, would not apply to trade with private individuals anyway. If you do manage to get someone to respond, you don't just get a simple replacement, no, it's processed slowly and you have to take care of everything yourself. An exchange takes at least 14 days. So 4 weeks have passed uselessly and the free 4-week subscription is no longer valid. So you have not inspired my trust and I have a bad feeling that I have wasted over 200€ here.Hilo Support TicketNr. was/is: 261418
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
