hilo.com

I started using Hilo because I wanted more peace of mind and a clearer picture of what my blood pres

I started using Hilo because I wanted more peace of mind and a clearer picture of what my blood pressure is doing across a normal day and night. The difference compared with occasional cuff checks is huge. Hilo quietly captures readings throughout the day, and when you open the app you can actually see patterns, trends, and how things change over time. It feels practical and empowering rather than medical and intimidating.

Hilo is a genuinely reassuring way to understand your blood pressure. What I appreciate most is how thoughtfully the features are put together. The band is light and comfortable, the battery lasts ages, and it is water resistant, so you do not have to baby it. Once it is set up, it just becomes part of your routine and the information builds in the background. In the app, the insights are clear and genuinely useful, especially the ability to view your day and night averages, see time in target range, and generate reports you can share with a GP or consultant.

I also like that it brings blood pressure together with sleep and movement, because it helps you spot connections and understand what might be influencing your readings.

I also want to mention Klaudia, who was outstanding. Klaudia was patient, thorough, and genuinely focused on helping, not rushing, genuinely keen to ensure a happy customer. Support like that really matters with a health product, and Hilo are very lucky to have someone like Klaudia representing them. Overall, I would absolutely recommend Hilo if you want a reliable, everyday view of your blood pressure and a much better sense of what is going on.

- Angela

Date of experience: Feb 26, 2026

I was one of the first users having been given the Band to me by a friend. The first one lasted roug

I was one of the first users having been given the Band to me by a friend. The first one lasted rougly 3 years and only failed because I took it into the shower as it was not yet waterproof. Acquired a new one and I am more than happy with it. New features have been added at no extra costs. Can only recommended it.

Date of experience: Feb 24, 2026

I was explicitly offered one year free when upgrading Hilo so I could take readings via my phone cam

I was explicitly offered one year free when upgrading Hilo so I could take readings via my phone camera (not be limited to three per month), in addition to the kit I had already purchased. I have a screenshot clearly stating: “Free for the first year, then £79.99/year – cancel anytime before renewal.” On that basis, I proceeded expecting no charge until renewal.

Despite this, I was immediately charged £79.99 via Apple without my consent.

Apple has since processed a refund, but at the time of writing Hilo downgraded my account instead of honouring the free year that was promised and evidenced. This resulted in unnecessary time, stress, and back-and-forth to resolve something that should never have happened. This isn’t about the money — it’s about principle and how customers are treated. I run businesses myself and would never handle customers this way.

As someone with a heart condition, this caused avoidable distress. While the refund is in progress, charging first and resolving later reflects poor subscription practices and a lack of accountability.

I strongly advise anyone considering Hilo to be very cautious with the subscription model and “free” offers, and to check billing carefully!

Date of experience: Jan 07, 2026

No Title Provided

Date of experience: Dec 26, 2025

Poor Customer Support Response

While the product is good when it works, there seem to be ongoing issues with their support. The only contact method is through an online form or email, which lacks immediacy. I filed a support ticket over a week ago about a faulty charging cradle and have received several automated replies but no personal response. I've requested a new cradle as my device is unusable, and despite my follow-ups, I haven't received any assistance. I find it frustrating that I've been without my blood pressure readings for nearly three weeks and am downgrading my review due to the inadequate support.

Date of experience: Dec 26, 2025

Initial Problems Resolved

I faced some initial issues with missing parts, but after contacting support, they quickly rectified the order. I'm still trying to determine if I'm getting accurate readings.

Date of experience: Dec 26, 2025

Mixed Experience

Date of experience: Dec 26, 2025

Connection Issues with New App

Since the launch of their new brand, the app has not connected to the device. I haven’t received any readings since April 26th, despite being told in an email that I am a valued early adopter.

Date of experience: Dec 26, 2025

Promising but limited access due to subscription fees

The service shows promise, but it restricts access to your readings through a paywall, necessitating a monthly subscription to view your own information. Regrettably, because of this, I can't recommend it to others given the high costs involved.

Date of experience: Dec 25, 2025

Caution for Buyers

This product has potential, but they restrict access to your readings behind a paywall, requiring a monthly subscription to view your own data. Because of this, I cannot recommend it to others given the high cost.

Date of experience: Dec 24, 2025