hilo.com

3.6
3.6 Based on 1.2K reviews

Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed. Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights f...

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Harry
Doesn’t work and no customer support is

I’ve used the Aktiia bracelet for a year or so now. I’m not convinced the bracelet is accurate / it always significantly differs to if I take cuff readings on my hospital approved device. The bracelet often doesn’t sync to the app so I can’t see my BP anyway. Yesterday my bracelet actually broke - the strap is far too flimsy and had a small tear for months but yesterday when I woke up had actually snapped in half so it’s now unusable and a fortune to replace even though I already paid a ridiculous amount for the Aktiia and it’s not my fault it is bad quality. My final issue is that there is absolutely no customer support. I’ve looked for someone to speak to about my strap breaking and wanting a replacement but after a chat with a robot who was absolutely no help there was no email or number provided for me to speak to an actual human.

1
Date of experience: May 14, 2025

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Business Details

  • Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.

    Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more

  • email https://support.aktiia.com/en/support/home
  • language https://hilo.com

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