Id like to amend this review. My hilo is working well and i greatly appreciated it recently when i needed to monitor my bp. My allergy to the strap has improved and i think was probably aggravated by being too tight on my wrist. The charger is still a bit tricky, it really needs improving, but i just persevere. The only real downside is that customer services never got back to me, hence only three stars. Taking interest in your customers issues is important. But I would recommend this product, particularly the one that doesnt need calibrating. That can be a faff, but the product is a good one and is improving all the time.Sorry for another one. My second charging lead has arrived from Amazon, as with the other two it remains a poor fit, and i fear damage to the internal mechanism of both the charger and the cuff. I would put this down to a potential 'one off' problem, but ive had two chargers now, and both have had an uncomfortable fit with the charging lead. Other customers may comment and say they dony have a problem, and ive just been unlucky. However, i feel after my experience that i wouldnt biy either thos product or from this company again. Read through all this if you want to know more.A further update, but i suggest if youre thinking of buying from this company than you read all of my comments. Re the charging lead. A friend of mine is great with tech, and he asked me to send photos of the fittings on the cable lead. He identified that I needed a USB to Micro-USB Type-B. I ordered one from Amazon, and it arrived a few moments ago. It works although it remains precarious- there is a red light that shows when its charging and it is still going on and off, so charging will continue to take a while. In addition to this, I need to say that if you are sensitive to silicon this bracelet might not be for you. I reacted to an ordinary grade silicon bracelet, a fitbit if i remember correctly, but i could wear it for about 7 days. I thought medical grade silicon (which the aktiia bracelet is made of) wouldnt be any worse, and likely better, but i can only wear this for two days before my skin blisters. That suits me as i only use it to monitor my normal bp for a couple of days every week or so, but if you need it for more than this, request a trial with it first. I still haven't had a reply from Aktiia support (you'd think they could at least have let me have the name of the type of lead I needed) . However Trustpilot have said Aktiia have asked for more details, which I have given. If they respond you will see it below. Please also note that I have never given anyone a poor review on Trustpilot, and my concerns are genuine.Previous addendum to this review. Please note, i have been informed by the company that they dont have any replacement charging leads, the one in the kit is the only one they provide. So I cannot use this expensive piece of kit as my kead is faulty. This is obviously crazy, as charging leads often become defunct, and for everything else i own i can get spares easily. Ive asked them to review this situation, prior to taking it up with my MP, as its clearly a situation that leaves purchasers in limbo - had i known that couldnt get a replacement charging cable i would never have bought from them. I'll update this post when there's a resolution. In the meantime, buyer beware.I 'm having real difficult getting any help ordering a new charging cable lead. I've already received a replacement charger, but it turns out that it's the lead that's faulty. I've been referred to a page where I can order anything but a charging lead, and am getting pretty desperate as I've been without my monitor for three weeks. Cable charging leads go wrong so often, and all my other devices like phone, fit bit, etc provide new charging leads so readily, from a variety of sources, but this is proving to be an uphill struggle. Amazon etc doesn't stock them. I don't want to make a formal complaint through some gvt body, but equally I can't wait much longer. Can anyone help me please, as it increasingly looks like this was a poor investment.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
