I have been using the wrist band and the cuff since June 2022 - bar a period of time where I needed replacement unit. However, recently I had huge and significant drop in my blood pressure due the removal of a large kidney stone. While the cuff accurately provided results similar to the ones taken by the clinicians, the results from the wrist unit and the app were too high even after repeated / daily initialisations. I tried to contact Customer Support but was extremely frustrated by the interference of the AI Bot and could not get through to communicate with a person. Instead the AI Bot repeated blocked me. Also the contact information for customer support appears to have been removed. I am assuming that the algorithm is resisting the huge drop in my blood pressure from the edge of crisis to normal. The device has been hugely helpful in getting support from the medical team and hence identification of a significant problem in my right kidney. (My blood test were higher but not outside the normal range). Massively helpful. But now after this change the results to do not appear to be accurate and I can’t find customer support.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
