Being passionate about my health and keeping track of my BP is important to me.I wore the bracelet from July 23 to July 24 continously.After around the first 2 weeks the end of July 23 it started miss taking readings,But I kept wearing the bracelet then after 6 days the bracelet started taking reading's again and took between 750 to 900 per month, Then around March 24 it started missing readings again, but this time I decided to make my first contact with Aktiia Support due to the malfunctioning they asked me to send photos and asked many questions.The malfunctioning went on for a while then on its own the bracelet started to function again by this time I still haden't heard from Aktiia Support when they did eventually come back with their diagnosis. to be honest their solution/terminology and reasoning was something that seniors like me might not understand.In July 24, having worn the braclet for just over a year the bracelet had taken over 9200 readings.I decided to give it a rest seeing it was starting to itch around my wrist.My mean systolic was 142 which was higher than I expected.Then 40 days later in September I started wearing the bracelet again and to my horror my mean systolic was 168 which was way out in comparison to my Omron Evolv mean average of 132,So I contacted knowing that there must be a definate malfunction and asked for a refund Aktiia Support asked again for many photos/questions which by now I was very stressed and hard started to lose faith in the product but more so in Aktiia Support responses.They said that there was no malfunctioning but after a few more strong conversations they said that they would replace the bracelet, and emailed return instructions which I could not download or print off on my mobile so I asked if they could please post me the return forms which they declined instead emailed me an insane post office link on how to return but by now all the conversation with Aktiia Support I was starting to lose the will to live, Aktiia Support don't seem to have any customer care skills or heard of the meaning of the customer comes first in retail.But one thing I've learned about Aktiia Support that there customer service criteria is based on --YOU DO IT OUR WAY OR NO WAY-I'll stick to my Omron Evolv much less stressful instead.Something also to remember if you want a refund the product needs to be returned within 14 days even though you have a 2 year warranty Even Aktiia don't have great deal of faith in their product.Good luck
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
