The device works well but when it failed it was a painful, time wasting and blood pressure increasing experience. The device failing was not a problem. It was that it took months of back and forth emails and passed from one department to another, often with weeks in-between contact before anything was done. I had to answer the same questions multiple times. There is no phone number to call or an offer of a call to quickly resolve an issue. Companies who don't list a support phone number or callback option should then respond to all emails within 24 hours. This company does not.All I can say is it's a good device but a terrible company to get support from when something goes wrong.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
