I have had my device for two years but I’m on my third due to failures. The device and software are great in general. However calibration can be a pain (you have to do this once per month) because it relies on skin resistance. It’s best to do this after a shower or bath and make sure that all blue tooth devices are turned off because they seem to clash with each other. The strap is dreadful and only lasts a short while before it breaks (it’s very soft silicon) or tears if caught. The replacements are a ridiculous price. The data is useful and can easily be accessed and shared with medical professionals. Customer service is dreadful and takes weeks to get a response. The charger station is tiny and will not stay on a surface while charging because it’s too light and slides on the floor. It need to be heavier and have some grip on the back surface.UPDATE following response from AKTIIA: The customer service system is POOR they know this and the comments on the internet confirm this. The virtual assistant is a totally waste of time, customers need to be able and should expect a response to warrantee claims in good time, not wait months.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
