Everything was going well, app and devices appear to be doing their job. However, I ran into a problem 6 months after purchase and contacted support.. There’s a fault in the device but it's still working so I want to discuss support. There's no communication at all from the support team (apart from an autoreply to inform you they're low staffed in summer, in October, and to send further details, which I did). Customer service seem to be working as I can see them replying to favourable reviews here and giving the support contact email for problrms, but anyone who has a problem is ignored. I'm glad I didn't recommend to my friends and hopefully it'll last a bit longer before dying so I can get some value from it.Cannot recommend at this time.Reply to reply from Aktiia: Never got a ticket number, just an email that a ticket was received. 8th October was the date of contact.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
