Despite numerous poor reviews, I have to say that I had excellent experience with Aktiia support after purchasing my monitor, from larger replacement (rubber) bracelets to general queries, my customer support emails were always met with prompt responses. At least until my unit stopped working last month.After hundreds of successful charges last month, the sensor in my bracelet started “blinking fast” and simply stopped charging. After reviewing the company’s troubleshooting suggestions, I submitted a query to support including several photos and a short video. I received a response from a representative within less than 24 hours.In a subsequent email, the representative informed me that I had a defective device that was under warranty, and requested my original order number. I immediately provided that information. However, I have since received no response for more than three weeks. Frustrated, I resubmitted my original query, but aside from an automated response, my subsequent query was met with no response.As a nine-year stroke survivor, Aktiia initially seemed like a wonderful product, one that I recommended repeatedly to a number of people. Unfortunately, I can no longer recommend Aktiia in good conscience. In my opinion, brilliant concept, dodgy company.Note: In response to the company’s query, I never received a support ticket number.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
